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Tag Archive: wedding team

Front of House Manager goes the extra ‘smile’ to make your Northumberland wedding special!

As well as being an exclusive wedding venue in the heart of Northumberland, Ellingham Hall boasts a great award-winning team whose mission is to ensure that each wedding is one to remember, for both the couple and their guests.

Fronting that team is our Front of House Manager, Charlotte Langston, who was appointed back in February this year. She brings a depth of experience in hospitality and events and has quickly become a well-respected and extremely valued member of the Ellingham Hall family.

 

Charlotte, originally from Yorkshire has formed a great bond with her team since moving to Northumberland with her husband, who has been posted to RAF Boulmer

She says, “I studied event management at university and became a Building and Conference Manager in Doncaster until we relocated up to Northumberland. When I saw a position at Ellingham Hall for a wedding coordinator, I had to apply. My family have always said they could see me planning weddings!”

During her interview, our General Manager David, was greatly impressed by her friendly personality and customer service skills. Recognising these valuable strengths, David felt Charlotte would be perfect for a front facing, Event Manager position, to which we are delighted she accepted the role.

Being part of the Ellingham Hall family has been a bonus for Charlotte since she started. She says, “If I’m honest, working here has been a huge help, as I’ve got no family or ties in the area. Finding another family through my work, which I love, has made all the difference.”

But David and the team are not the only ones who are appreciating Charlotte’s lovely character, dedication and strong customer service skills, she’s been wowing our couples and their guests too.

Alexia and Chris, who tied the knot back in May say “we want to thank Charlotte for her amazing organization and commitment the night before and on the wedding day. She did an amazing job, just knew what needed doing, suggested better ways of doing things and just put me at ease.’,

Another of our of lovely couples, Lucy & Ben Grieves who married in August commented ‘We also want to say a huge thank you to Charlotte, she made us feel so comfortable and at ease, it really was like having another friend at our wedding. Charlotte really made our day even more special and was outstanding throughout. Thank you all again, we will never forget our wedding day at Ellingham Hall and have the most beautiful memories which we will cherish forever.’

For more details about how our Front of House team can help your wedding be one to remember, contact us today or book a viewing!

From watching The Wedding Planner to heading up our Wedding Team!

Watching movies such as 27 Dresses

As well as Jennifer Lopez’s blockbuster The Wedding Planner gave Debbie Armstrong the desire to plan and deliver weddings. That said, it wasn’t until Debbie decided to change career that the opportunity to fulfil her dream arose and join the award-winning Ellingham Hall team.

Whilst having an informal chat with Debbie our General Manager, David, recognised her warm and friendly personality, it was clear to him that Debbie was ambitious and passionate – all attributes that David knew would be essential in becoming a successful wedding and events planner. Little did he know that later that year the stars would align, and Ellingham Hall would be looking to recruit a new wedding and events co-ordinator, which Debbie later became the successful applicant of. Having no hands-on experience in the world of weddings it was Debbie’s sparkling personality, kindness and transferable skills from previous employment that made her stand out.

During Debbie’s first year with Ellingham Hall, she really earned her stripes by planning and part delivering the extensive backlog of weddings that were sadly not able to take place during the pandemic. Under tremendous pressure Debbie had to plan multiple weddings side by side, all the while making each couple feel special. It was Debbie’s calm approach and excellent customer service skills that gained her a promotion, awarding her the title of Head of Weddings and Events.

With Debbie’s new role and Ellingham Hall winning the title of ‘Events team of the year’, awarded at the regional final of The Wedding Industry Awards, we thought we’d catch up with Debbie and see how she’s enjoying being the real-life Mary Fiore, planning and delivering bespoke weddings at our exclusive Northumberland Wedding Venue.

What did you do before joining Ellingham Hall?

I am a trained nurse but was working in retail when I was chatting to my neighbour, David, who is General Manager, about a career change. When I asked him what he did, I told him it was a dream of mine to plan weddings as I’d been inspired by movies, like The Wedding Planner. It isn’t quite the same as what you see on screen, of course. It is a real privilege to help couples plan and deliver their dream wedding.

Any standout moments?

Well, there was one time when a florist forgot the confetti and suddenly realised before the ceremony. We pulled out all the stops and managed to contact our admin assistant, Wendy, who had some. It arrived about three minutes before the couple left the Ceremony Room. The bride was so grateful because it was important to her. It was a lovely photograph. One bride was in the process of getting ready, and when I popped into the suite to check everything was OK, she jumped up and gave me a huge hug because she was so thrilled with everything!

What have you learned so far?

It’s nice to make people feel good and make them happy. It maybe just my job, but it’s important because their wedding memory will be with them forever. It’s more than just a job, and it’s why I even take work home because I want every couple to know that every detail is as important to us as it is to them.

Special Baby News

We are delighted to share some special baby news with you this January.

Our Corporate Sales and Marketing Manager, Lynn Sanderson and partner Paul, have welcomed their second child, a beautiful baby boy called George Thomas Layton into the world.

Born on Sunday 5th January, we’re pleased to say both mum and baby are doing great and big brother Harrison is looking after him very well.

The team can’t wait to see them both!